Introduction

At AK Innovations, we understand that timely delivery is crucial for your 3D printing projects. This Shipping Policy outlines our shipping methods, delivery times, costs, and procedures for our 3D printing and additive manufacturing services.

We strive to provide reliable and cost-effective shipping options while ensuring your custom 3D printed items arrive safely and in perfect condition.

Processing Times

Production Time

Production times vary based on the complexity and size of your 3D printed items:

• Small Items (under 100g): 1-3 business days
• Medium Items (100g - 500g): 3-5 business days
• Large Items (500g+): 5-10 business days
• Complex Designs: Additional 2-5 business days
• Bulk Orders: 7-14 business days

Rush Orders

For urgent projects, we offer expedited processing at an additional cost. Rush orders are processed within 24-48 hours (subject to availability and order complexity).

Shipping Methods

Standard Shipping

We offer the following shipping options:

• USPS First Class Mail: 3-5 business days (domestic)
• USPS Priority Mail: 2-3 business days (domestic)
• FedEx Ground: 1-5 business days (domestic)
• FedEx 2Day: 2 business days (domestic)
• FedEx Overnight: 1 business day (domestic)

International Shipping

We ship to most countries worldwide. International shipping times vary by destination:

• Canada & Mexico: 5-10 business days
• Europe: 7-14 business days
• Asia & Australia: 10-21 business days
• Other International: 14-28 business days

Shipping Costs

Domestic Shipping

Shipping costs are calculated based on package weight, dimensions, and destination:

• Orders over $100: Free standard shipping (domestic)
• Small items (under 1lb): $5.99 - $8.99
• Medium items (1-5lbs): $9.99 - $15.99
• Large items (5lbs+): $19.99 - $29.99
• Expedited shipping: Additional $10-25

International Shipping

International shipping costs vary by country and package size. Please contact us for specific rates to your location.

Packaging and Protection

We take special care to ensure your 3D printed items arrive safely:

• Custom Packaging: Items are carefully wrapped in protective materials
• Bubble Wrap: Fragile items receive additional cushioning
• Secure Boxes: All items are shipped in sturdy, appropriately sized boxes
• Fragile Labels: Delicate items are clearly marked as fragile
• Moisture Protection: Items sensitive to humidity are sealed in protective bags

Order Tracking

Once your order ships, you will receive:

• Email confirmation with tracking number
• Real-time tracking updates
• Estimated delivery date
• Carrier contact information

You can track your package using the tracking number provided in your shipping confirmation email.

Delivery and Receipt

Delivery Process

Most packages require a signature upon delivery. If you are not available, the carrier will leave a notice with instructions for pickup or rescheduling.

Inspecting Your Package

Upon receiving your package:

• Inspect the package for visible damage
• Open the package carefully
• Check that all items are present and undamaged
• Report any issues within 48 hours of delivery

Damaged or Lost Packages

Damaged Items

If your package arrives damaged:

• Do not accept the package if damage is visible
• Take photos of the damage
• Contact us immediately at info@akinnovations.shop
• We will arrange for a replacement or refund

Lost Packages

If your package is lost in transit:

• Contact us with your order number
• We will file a claim with the carrier
• We will reprint and reship your items at no cost
• Processing time for replacements: 3-7 business days

Special Handling

Fragile Items

Some 3D printed items require special handling:

• Large or complex prints
• Items with delicate features
• Multi-part assemblies
• Items requiring temperature control

These items may incur additional shipping costs and require expedited shipping for safety.

Temperature-Sensitive Materials

Items printed with temperature-sensitive materials (like certain resins or flexible filaments) are shipped with special packaging and may require expedited shipping to prevent damage.

Shipping Restrictions

We cannot ship to the following:

• PO Boxes (for packages requiring signature)
• International destinations with import restrictions
• Areas with shipping carrier limitations
• Military bases (may require special arrangements)

Contact Information

If you have questions about shipping or need assistance with your order, please contact us:

Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.